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Scaling support doesn’t mean just having a service portal.
For years, people have approached the need to scale support (or do more with less) by implementing self-service technology. They throw a few knowledge articles on a service portal, add the ability to log a ticket, and think they’re done. While the service portal is a key component of a holistic support approach, this is not the answer!
Here is a deeper look at how to do it!
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